FAQs

What are the size dimensions for the Dormeo Octasmart® Plus Topper?

Dormeo Octasmart® Plus topper comes in all standard sizes:

92cmx188cm

138cmx188cm

153cmx203cm

183cmx203cm

What is the package size and weight of the Dormeo Octasmart® Plus Topper?

92cmx188cm - 35X35X55cm / 6.75kg

138cmx188cm - 35x35x85cm / 9.66kg

153cmx203cm - 35x35x85cm / 10.87kg

183cmx203cm - 35x35x105 / 13.26kg

 

Why is keeping cool so important to a good night’s sleep?

Staying cool is vital to good sleep. Your body temperature naturally falls in the evening, signaling that it’s time for bed. A lower temperature also tells your body to produce melatonin, the sleep hormone.

There’s no doubt that you get better sleep when you’re cool and comfortable (not hot and sweaty). The American Sleep Foundation has even recognized temperature as the #1 disrupter of sleep.

What makes the Dormeo Octasmart® Plus Topper cooler than other mattresses and mattress toppers?

Our Dormeo Octasmart® Plus Topper features our patented Octaspring® technology which is 8x more breathable than other toppers. This natural airflow allows you to sleep cooler. We don’t use surface chemicals (which lose their cool once you’re on them) or put holes in our foam (which flatten out when you lay down) like other companies do in order to help you sleep at a healthy, cool temperature.

How long does it take Dormeo Octasmart® products to ship?

Shipping times are currently 1-3 business days in metro areas 2-6 in regional and remote areas, but we always hope to get it to you faster!

What is the size dimensions for the Dormeo Octasmart® Pillow?

The Dormeo Octasmart® Pillow is 12cm Height x 40cm Width x 60cm Length.

Where do you ship from?

We ship from Australia and it typically takes 1-6 business days for in stock items to arrive.

Why do we require that you use your Dormeo Octasmart® Plus Topper for a minimum of 30 nights?

It generally takes that amount of time for your body to adjust to sleeping on a proper support surface. We want you to be fully satisfied with your product and ask that

you give it a minimum of 30 nights before being eligible to return it within our 80 Night, Risk Free Trial.

How thick is the Dormeo Octasmart® Plus Topper?

Our Dorme Octasmart® Plus Topper is 7cm thick. It starts with a thick layer of high density memory foam followed by our Octaspring® Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space.

How can I contact Customer Service?

We are committed to providing the best products and friendliest Customer Service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us Monday through Friday by Facebook Messenger Dormeo Octasmart Australia or by email: customercare@octasmarttopper.com.au.

We will aim to get back to you in 24 hours.

Is the Dormeo Octasmart® Plus Topper machine washable?

Yes, you can wash the cover in the washing machine at 40°C.

Is the Dormeo Octasmart® Plus Topper hypo-allergenic?

Yes! The hypo-allergenic, ultra-breathable top cover adds luxury to the topper, enhances air circulation, and wicks away moisture providing you a healthier sleep space!

I’ve heard Dormeo Octasmart® has a lower carbon footprint than other mattresses. Is that true?

Yes, it is. Due to our Octaspring Technology, our products use 50% less materials creating less waste and no metals which is better for the environment.