Privacy Policy

Introduction

Welcome to Studio Moderna SA privacy notice.

Studio Moderna SA respects your privacy and is committed to protecting your personal information. This privacy notice will let you know how we look after your personal information generally as well as when you visit our website and tell you about your privacy rights and how the law protects you

This notice gives you information on how Studio Moderna SA collects and processes your personal information. We are continually aiming to improve our systems and processes so there may be some updates to this privacy notice from time to time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Who are we?

Our full company name is Studio Moderna SA

We are a company registered in Switzerland with company number CHE-109.409.488 and our registered office is at Via Industrie 25

6512 Giubiasco Switzerland

Companies with which we specifically work in the Australia are:

Media Wire Marketing Inc., a California corporation (“Media Wire Marketing Inc.”), located at 321 N. Pass Ave. #34, Burbank, CA 91505 who processes data on our behalf and on behalf of the Distributor with particular regard to our marketing activities (see below for more information about this).

Studio Moderna is usually the data controller, who is fulfilling your orders in Australia and responsible for your personal information.

When we refer to "SM" "we", "us" or "our" in this privacy notice we are referring to the above.  References to “website” or our “site” are to the sites operated by the above companies.

What personal information do we collect about you?

Information we collect about you is likely to fall into one or more of the following categories:

  • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How do we collect information about you?

Information is collected from you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow from cookies set by advertising providers, advertising networks, social media platforms, search engines, analytics providers and Google.

Sometimes we may collate information you have provided to us via multiple direct interactions with the SM and/or third-party sources and/or the technical data referred to below so that we can use this to try to improve the services and information we provide to you.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services). In this case, we may have to cancel a service you have requested from us but we will notify you if this is the case at the time.

What technical personal information do we collect about you?

As you interact with our websites, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Technical data may include:

  • Internet protocol (IP) address
  • Your login data
  • Browser type and version
  • Time zone setting and location
  • Browser plug-in types and versions
  • Operating system and platform and other technology on the devices you use to access our websites
  • The previous website from you reached us

Some technical data about you may be collected from or received from third parties including those below:

  • Analytics providers such as Google;
  • Advertising networks such as Facebook, Klaviyo, Shopify
  • Search information providers; and
  • Social media platforms.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

How do we use your information?

The law requires us to ensure we have a lawful basis for processing your personal information. We only use your personal information when we believe it is lawful to do so.

This is usually because it is necessary for:

  • The performance of a contract that you enter in to with us; and/or

For example, if you order products via our website, we will need certain information in order to deliver the product and comply with the contractual obligations. Similarly, we have obligations in relation to any warranty, which, again, is a contract with you.

  • Our legitimate interests or those of a third party; and/or

For example, SM has a legitimate interest in keeping in touch with its customers and others who have shown an interest in our products.

Where we have collected your contact details in the process of a sale (or negotiations of a sale) either in store, on the telephone or online, of a product or service, SM and will have permission that is compliant under the Privacy and Electronic Communications Regulations to send you our email marketing messages. You will be able to say if you prefer not to receive these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent communication from us.

  • Compliance with a legal obligation.

For example, sometimes we may be legally obliged to provide information to law enforcement agencies if we suspect fraudulent or criminal activity.

Sometimes, we may ask you to consent to our collection and use of your personal information for certain purposes. Where this is the case, you can change your mind and withdraw your consent at any time by emailing us at data.privacy@dormeo.co.uk 

In relation to direct marketing, we strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.

We may rely on third parties to help us manage our marketing and such third parties include Media Wire Marketing, Inc. . We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product/service experience or other transactions.

How can you opt out of receiving our marketing messages?

You can ask us to stop sending you marketing messages at any time by:

  • Following the unsubscribe, opt-out or manage your preferences links on any marketing message sent to you
  •  Contacting us at any time at privacy@dormeo.co.uk 
  •  Contacting us using any of the contact details set out at the end of this notice.

Where you opt out of receiving these marketing messages, we may still need to use some of your personal information for other purposes (such as to deal with your warranty or other transaction).

Who do we share your personal information with?

Your data may be accessed by and shared SM’s associated companies.

A number of third party service providers are engaged by SM to assist in the supply of our products, the provision of our services, the operation of our business and the running and maintenance of our systems.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We aim to ensure we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. If you would like a full list of the relevant service providers that we use please contact us data.privacy@dormeo.co.uk 

We may release your information to third parties beyond the above only if we are required to do so by law (e.g. by a court order) or in connection with the prevention of fraud or other crime.

How do we protect the personal information you provide to us?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Also, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We continually update our policies to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you keep my information?

We aim not to keep your information in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes.

Please note that some of our warranties continue for extended periods and we will need personal information to comply with our responsibilities in relation to any warranty.

By law we have to keep certain basic information about our customers and their transactions with us for certain specified periods of time.

Will you transfer my information overseas?

Personal information may sometimes be transferred outside of the European Economic Area to third party service providers. We will take steps to ensure that adequate protection is provided for that data as required under data protection laws.

What happens to your personal information on a change of control of our business?

In the event of a business change in control resulting from, for example, a sale to, or merger with, another entity, we may transfer your personal information to the new party in control.

What rights do I have in relation to my personal information?

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

The above are not always applicable, as there are also legal exemptions which may apply, depending on why we have collected the data, and the legal basis on which we are holding the data. We will be happy to explain if you have questions about this.

If you wish to make a formal request for information we hold about you or to make changes to the data we hold about you or to opt-out of being contacted for sales or marketing purposes then you can contact us at data.privacy@dormeo.co.uk .You may also use these contact details to ask questions or raise concerns about the privacy notice.

Changes to this privacy notice

This privacy notice was last updated in December 2020.

We may change or update this notice from time to time so please check this page occasionally to ensure that you’re happy with any changes. If we make material changes we will endeavour to notify clients and contacts.

How can you contact us and/or comment?

Our full details are:

Full name of legal entity: Studio Moderna SA

Name of our Data Privacy Manager: Liz Daffern

Email address: data.privacy@dormeo.co.uk 

Postal address: Wye House, 376 London Road, High Wycombe, Buckinghamshire, HP11 1LH

Telephone:  +44 0800 8250875

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us first.